Warranty & Refund Policy

This warranty and refund policy Abu Dhabi customers can consult summarises how Qasar Al Neil Automatic Doors stands behind installed equipment. The exact warranty period for your project is stated in your quotation, invoice or handover form. If those documents differ from this page, they take priority.

Covered faults

We cover defects in materials and workmanship that show up in normal use during the warranty period. For motors, controllers, sensors and hydraulic units, the manufacturer's terms may also apply, and we will explain them when we hand over the job.

Exclusions

• Vehicle impact, forklift strikes, vandalism or misuse.
• Damage from water ingress, unstable power supply or lightning.
• Modifications or repairs by other contractors.
• Consumables and wear items such as seals, brushes and batteries.
• Failure to follow operating or load limits, particularly on dock levelers and barriers.

Maintenance and cover

Heavy-use equipment on commercial and industrial sites benefits from planned servicing. Where we advise a maintenance schedule, keeping it may be a condition of cover. Ask about a service plan at quotation stage.

How to claim

Send us the invoice reference, site address and a description or photos of the issue through the contact page. A technician will inspect the equipment. If the fault is covered, we repair it or replace the part at no charge.

Refunds and cancellations

If you cancel before we order materials or begin work, we refund what you paid minus any costs already committed, such as a survey or special orders. Items made to your dimensions cannot usually be refunded after production starts. If we are unable to supply the agreed equipment, you will receive a refund of the amount paid for it.

Statutory rights

This policy does not affect your rights under UAE law. If you are unhappy with how a claim is handled, tell us in writing through the contact page, and a manager will review it and reply.