Park cars away from the door or gate, keep the area around the opening clear and have all remotes and wall controls available so we can test each one. If you know the model number on the motor head, note it down. Tell us about any recent faults, such as slow travel, noise, or a door that reverses, and when they started. If the door was recently serviced or the springs were changed, mention it, because that affects the travel settings we check.
